1. What are the standard check-in and check-out timings?

Check-in generally begins around early afternoon, and check-out is usually scheduled for late morning. Exact timings depend on our property policies.

2. Does the hotel offer free Wi-Fi?

Yes, complimentary high-speed Wi-Fi is available for guests in rooms and common areas.

3. Is parking available at the hotel?

Yes, on-site parking is available. Charges and space availability may vary based on our property policy.

4. What amenities are available at the property?

Common amenities include Wi-Fi, air-conditioned rooms, hot water, parking, 24/7 front desk, housekeeping, CCTV security, and room service.

5. Is breakfast included with the booking?

Breakfast availability depends on the selected booking plan. Some plans include breakfast, while others offer it as an add-on.

6. Do you provide airport pickup or drop service?

Airport pickup and drop services are available on request. Additional charges may apply based on distance and transport type.

7. Are the rooms family-friendly and suitable for couples?

Yes, rooms are designed to accommodate families, couples, solo travelers, and business guests comfortably.

8. What types of rooms are available at the hotel?

Room options generally include Standard Rooms, Deluxe Rooms, Premium Rooms, Family Rooms, and Suites, depending on the property.

9. Is early check-in or late check-out allowed?

Early check-in and late check-out are subject to room availability. Additional charges may apply.

10. What is the hotel's cancellation policy?

Cancellation policies vary based on the room type, booking date, and rate plan. Guests are advised to review the policy during booking.

11. Are pets allowed in the hotel?

Pet allowance depends on the our property’s pet policy.

12. What payment methods are accepted at the hotel?

Accepted payment methods typically include credit cards, debit cards, net banking, and cash. Digital wallet options may also be available.

13. Are there restaurants or shops near the hotel?

Yes, the surroundings usually include restaurants, markets, tourist attractions, and public transport options for guest convenience.

14. Is the property safe for guests?

The property maintains guest safety with CCTV surveillance, trained staff, secure access, and standard safety protocols.

15. Do you offer corporate or group booking options?

Yes, group bookings and corporate stay arrangements are available. Special pricing may be offered based on requirements.

Confirm your Maitree Hotel And Spa stay instantly

Welcome to Maitree Hotel and Spa (A Unit of Sonam Group of Hotels) — An Escape to Paradise

Perched in the serene hills of Darjeeling, a region renowned for producing some of the finest teas in the world and offering mesmerizing views of the majestic Kanchenjunga, Maitree Hotel and Spa is a refined sanctuary where nature, comfort, and heartfelt hospitality come together. Surrounded by misty landscapes, rolling tea gardens, and crisp mountain air, our hotel provides a peaceful retreat away from the rush of everyday life.

Thoughtfully designed rooms, warm interiors, and panoramic vistas create an atmosphere of quiet luxury, while our rejuvenating spa experiences invite you to relax, restore, and reconnect. As part of the trusted Sonam Group of Hotels, Maitree Hotel and Spa upholds a legacy of excellence, personalized service, and memorable stays.

Whether you are seeking a tranquil getaway, a romantic escape, or a soulful Himalayan experience, Maitree Hotel and Spa welcomes you to unwind, breathe deeply, and discover your own paradise in the heart of Darjeeling.

Full Refund

Cancellations made up to 48 hours before the check-in date qualify for a full refund, minus processing fees.

Partial Refund

Cancellations made within 24-48 hours before check-in incur a 50% charge of the booking amount.

No Refund

Cancellations within 24 hours of check-in or no-shows are non-refundable.

Early Departures

Guests departing earlier than scheduled will not be refunded for the remaining nights.

Special Promotions

Bookings under special promotional or discounted rates are non-refundable unless stated in the promotion terms.

Changes to Reservation Dates

Date changes are subject to availability and may incur additional charges or rate adjustments.

Non-Refundable Rates

Some rates or packages may be non-refundable regardless of the cancellation date; these will be noted at booking.

Group Bookings

Refund policies for group bookings may vary. Please refer to your group contract for specific terms or contact our team for details.

Force Majeure

In case of unforeseen events such as natural disasters or government restrictions, Maitree Hotel And Spa reserves the right to offer alternative solutions in place of refunds, subject to policy adjustments.

Processing Time

Refunds may take up to 7-10 business days to process, depending on the payment method and financial institution.

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Refund Policy