1. What are the standard check-in and check-out timings?

Check-in generally begins around early afternoon, and check-out is usually scheduled for late morning. Exact timings depend on our property policies.

2. Does the hotel offer free Wi-Fi?

Yes, complimentary high-speed Wi-Fi is available for guests in rooms and common areas.

3. Is parking available at the hotel?

Yes, on-site parking is available. Charges and space availability may vary based on our property policy.

4. What amenities are available at the property?

Common amenities include Wi-Fi, air-conditioned rooms, hot water, parking, 24/7 front desk, housekeeping, CCTV security, and room service.

5. Is breakfast included with the booking?

Breakfast availability depends on the selected booking plan. Some plans include breakfast, while others offer it as an add-on.

6. Do you provide airport pickup or drop service?

Airport pickup and drop services are available on request. Additional charges may apply based on distance and transport type.

7. Are the rooms family-friendly and suitable for couples?

Yes, rooms are designed to accommodate families, couples, solo travelers, and business guests comfortably.

8. What types of rooms are available at the hotel?

Room options generally include Standard Rooms, Deluxe Rooms, Premium Rooms, Family Rooms, and Suites, depending on the property.

9. Is early check-in or late check-out allowed?

Early check-in and late check-out are subject to room availability. Additional charges may apply.

10. What is the hotel's cancellation policy?

Cancellation policies vary based on the room type, booking date, and rate plan. Guests are advised to review the policy during booking.

11. Are pets allowed in the hotel?

Pet allowance depends on the our property’s pet policy.

12. What payment methods are accepted at the hotel?

Accepted payment methods typically include credit cards, debit cards, net banking, and cash. Digital wallet options may also be available.

13. Are there restaurants or shops near the hotel?

Yes, the surroundings usually include restaurants, markets, tourist attractions, and public transport options for guest convenience.

14. Is the property safe for guests?

The property maintains guest safety with CCTV surveillance, trained staff, secure access, and standard safety protocols.

15. Do you offer corporate or group booking options?

Yes, group bookings and corporate stay arrangements are available. Special pricing may be offered based on requirements.

Book a premium room at Maitree Hotel And Spa today

Welcome to Maitree Hotel and Spa (A Unit of Sonam Group of Hotels) — An Escape to Paradise

Perched in the serene hills of Darjeeling, a region renowned for producing some of the finest teas in the world and offering mesmerizing views of the majestic Kanchenjunga, Maitree Hotel and Spa is a refined sanctuary where nature, comfort, and heartfelt hospitality come together. Surrounded by misty landscapes, rolling tea gardens, and crisp mountain air, our hotel provides a peaceful retreat away from the rush of everyday life.

Thoughtfully designed rooms, warm interiors, and panoramic vistas create an atmosphere of quiet luxury, while our rejuvenating spa experiences invite you to relax, restore, and reconnect. As part of the trusted Sonam Group of Hotels, Maitree Hotel and Spa upholds a legacy of excellence, personalized service, and memorable stays.

Whether you are seeking a tranquil getaway, a romantic escape, or a soulful Himalayan experience, Maitree Hotel and Spa welcomes you to unwind, breathe deeply, and discover your own paradise in the heart of Darjeeling.

General Terms & Conditions

Please read these Terms and Conditions carefully as these conditions incorporate the basis on which bookings for the Maitree Hotel And Spa is accepted. The Terms and Conditions below are for bookings made directly via the hotels’ websites and payments via payment gateway systems through the Waetiya Limited. Registered Address: Lebong cart road below Darjeeling Zoo, Singamari, beside st Joseph’s college, Darjeeling, West Bengal - 734104

By using this Site, you agree to be bound by these terms and conditions.

We may revise these terms & conditions from time to time by updating this posting. The revised terms will take effect when they are posted. Your use of some parts or features of the Site may be governed by additional terms and conditions. Where this is the case you will be notified accordingly of those additional terms and conditions.

Early Check-In

The property reserves the right to charge an early departure fee in the event a guest departs earlier than the original departure date.

Early Check-Out

On request. Please contact the Front Office. Additional fees may be applied.

Cancellation Policy

Each rate booked at Maitree Hotel And Spa, is subject to a Cancellation Policy. Failure to check in on the reserved arrival date will incur a penalty charge as detailed in the Cancellation Policy of the rate booked. We reserve the right to cancel or modify reservations under the circumstances where it appears that a customer has provided an invalid credit card, engaged in fraudulent or inappropriate activity, or the reservations contain or resulted from a mistake or error. In addition, we also reserve the right to cancel or amend bookings if they do not adhere to our terms & conditions. If a guest chooses to shorten their stay or check out early, a penalty charge will apply, as detailed in the Cancellation Policy associated with the rate booked. In the cases of the aforementioned booking cancellations, Maitree Hotel And Spa has no obligation to guarantee new available bookings or best rates. A new booking at the best available rate will need to be made by the guest at the time of the new reservation.

As a condition of using this website, you agree to provide proof of payment to the hotel reservations department within 48 hours of the time of booking and will indicate the reservation confirmation number on the proof of payment. You will be fully responsible for any banking fees and/or costs required to complete the bank funds transaction(s). Furthermore, you acknowledge that the reservation may be canceled by the hotel if proof of payment is not submitted to the hotel within the 48-hour notice period. You will be responsible for any cancellation or no show penalties that might be incurred and hereby acknowledge that booking and personal contact information provided is correct for the hotel’s validation purposes.

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